Last Updated: February 26, 2025
Welcome to FaunaScan's pet recognition subscription service (hereinafter referred to as "our service"). We are well aware that protecting the security of your personal information is crucial, and this privacy policy will provide you with detailed information on how we collect, use, share, store, and protect your personal information during the https://www.faunascan.com/ website and related services, as well as your rights to this information. Before using our services, please carefully read and understand this privacy policy.
This privacy policy applies to the processing of your personal information when you access and use the FaunaScan website and related services through any means. If you use specific services provided by us in cooperation with third parties that involve personal information processing, the specific service may also have a separate privacy statement. In case of any inconsistency with this policy, the separate statement shall prevail.
Registration and subscription information: When you register for an account and subscribe to services, we will collect your name, email address, contact information, and payment related information (such as credit card number, PayPal account, etc.). These pieces of information are used to create your account, complete subscription transactions, provide you with services, and communicate with you about service related matters.
Service usage information: During your use of pet recognition and other services, we will automatically collect device information (such as device model, operating system version, browser type), IP address, access time, browsing history, and pet pictures or videos uploaded by you for identification purposes. Collecting device and network related information helps us ensure the stable operation of our services and optimize service performance; And the pet recognition materials you uploaded are necessary data for implementing AI recognition function.
Cookies and similar technologies: We may use cookies and similar technologies (such as pixel tags, local storage, etc.) to collect your browsing habits, preferences, and other information. These technologies can help us provide you with a more personalized service experience, such as remembering your login status, optimizing page loading speed, and analyzing user behavior to improve services. You can manage or refuse cookies based on your own preferences through browser settings, but this may affect the normal use of some service functions.
Service provision: Using the collected information, we provide you with accurate AI pet recognition services, including identifying pet breeds, interpreting pet characteristics and emotions, and other functions. At the same time, based on your account information and usage records, manage your subscription package to ensure that you can enjoy services normally during the subscription period.
Improve services: By analyzing your usage behavior, feedback suggestions, and other information, we continuously optimize AI algorithms to improve recognition accuracy and service quality. For example, based on a large number of pet images and recognition results uploaded by users, improve the recognition model to more accurately respond to various pet features.
Personalized recommendation: Based on your browsing and usage preferences, we may recommend relevant pet knowledge articles, promotional activities, new feature introductions, and other content to provide you with a more personalized service experience that meets your needs. But you can choose to unsubscribe from such personalized recommendation information at any time.
Security guarantee: Use your information for security monitoring and analysis, prevent, detect and respond to security risks such as fraud, infringement, and abuse of services, protect the security of your account and the normal operation of our services.
Third party service providers: We may share some information with third-party partners who provide us with technical support, payment processing, data analysis, and other services. For example, payment institutions are used to process subscription payments, and data analysis companies assist us in analyzing user behavior to optimize services. These third parties can only use your information within the scope explicitly authorized by us and assume confidentiality obligations.
Legal requirements: In cases where required by law, such as responding to court subpoenas or lawful investigation requests from government agencies, we may disclose your personal information. At the same time, if we believe that disclosing information is necessary to protect our legitimate rights and interests, prevent legal risks, safeguard public safety, or protect the legitimate rights and interests of other users, we will also disclose information in accordance with the law.
Business Transfer: In the event of a company merger, acquisition, asset transfer, or other circumstances involving a change in business entity, your personal information may be transferred to relevant parties as part of the transaction. We will require the recipient to continue to comply with this privacy policy to protect your information.
Storage location: We will store your personal information on secure servers, which may be located in multiple countries or regions. No matter where the information is stored, we will take equally strict protective measures to ensure its security.
Storage period: We only store your personal information for the shortest time necessary to achieve the service purpose, unless otherwise required by laws and regulations or you agree to extend the storage period. For example, after the end of your subscription period, we will retain necessary transaction records for a reasonable period of time to meet legal requirements such as financial auditing and tax declaration, and then delete or anonymize the relevant information.
We highly value your information security and take various technical and management measures to protect your personal information from unauthorized access, use, leakage, tampering, or destruction. We implement access control mechanisms to restrict only authorized personnel from accessing your information; Using encryption technology to encrypt storage and transmission of sensitive information; Regularly conduct security vulnerability detection and repair of the system, and continuously improve the security protection system. But please understand that despite the measures we have taken, due to technological limitations and the complexity of the network environment, we cannot guarantee absolute security of information.
Access rights: You have the right to access your personal information on our platform at any time, including registration information, subscription records, usage history, etc. You can view it on the personal profile page or related settings options after logging into your account, or contact our customer service to assist you in obtaining relevant information.
Correction right: If you find that the personal information we store about you is inaccurate or incomplete, you have the right to request us to make corrections. You can modify editable information in your account settings by yourself. For parts that cannot be modified by yourself, you can request correction from our customer service and provide necessary supporting materials.
Deletion Right: In accordance with legal regulations, you have the right to request us to delete your personal information. For example, when we no longer need to use your information to provide services, or when you withdraw your consent to the use of the information and there are no other legal grounds to continue processing the information. You can submit a deletion request to us through our customer service channel, and we will process it as soon as possible after verification. However, it should be noted that some information may not be deleted immediately due to legal requirements or business necessity.
Right to withdraw consent: You have the right to withdraw your consent at any time for certain information processing activities based on your consent. After withdrawing consent, we will no longer process relevant information based on that consent, but it does not affect the legality of the processing actions that have been carried out before the withdrawal. You can exercise the right to withdraw consent through account settings or contacting customer service.
Complaint right: If you have any questions or dissatisfaction about our handling of your personal information, you can complain to our customer service team at any time. We will investigate and respond within a reasonable period of time after receiving the complaint, and do our best to resolve your issue. If you are not satisfied with our handling results, you can also file a complaint with the relevant regulatory authorities in accordance with the law.
We may update this privacy policy based on changes in laws and regulations, business development needs, or other reasonable reasons. The updated policy will be published on the website and notified to you in an appropriate manner (such as pop-up prompts, internal messages, etc.). After the policy update, if you continue to use our services, it will be deemed that you accept the updated privacy policy. Please check this page regularly to stay updated on the latest privacy policy content.
If you have any questions, suggestions, or complaints about this privacy policy or our information processing practices, you can contact us through the following methods:
E-mail: [email protected]