Last Updated: February 26, 2025
Welcome to use FaunaScan (website address: https://www.faunascan.com/) The pet recognition subscription service provided. These Terms of Service (hereinafter referred to as "these Terms") are a legally binding agreement between you and FaunaScan regarding the use of our services. Please carefully read and fully understand all the contents of these terms before registering, subscribing or using our services. Once you use our services, it is deemed that you have accepted all the provisions of these terms.
Core Services: We provide AI based pet recognition services for subscription users, including but not limited to identifying pet breeds, analyzing pet characteristics (such as body size, hair features, etc.), and interpreting pet emotional states (such as happiness, anxiety, etc.). Users can use this service by uploading pictures or videos of their pets.
Additional Services: In addition to core identification services, we may also provide subscribed users with pet related information and information (such as pet care knowledge, breed introduction, etc.), personalized recommendations (such as recommending suitable pet supplies, services, etc. based on identification results), and online customer service support and other additional services.
Service restrictions: Our services can only be used for legitimate personal or non-commercial purposes, and are prohibited from being used for any illegal purposes or infringing on the legitimate rights and interests of others. Meanwhile, the effectiveness of the service may be affected by factors such as the quality of images/videos uploaded by users (such as clarity, lighting conditions, etc.), pet status, etc. We cannot guarantee that all recognition results are completely accurate.
Registration obligation: In order to use our services, you need to complete the registration according to the website prompts and provide true, accurate, and complete personal information (such as name, email, contact information, etc.). If there are any changes to the information you provide, you should update it promptly. Otherwise, you will be responsible for all consequences arising from this.
Account security: You are responsible for keeping your account information (including username, password, etc.) confidential and may not transfer, lend, or share your account with others for use. If your account information is leaked or illegally used by others due to your own reasons, you shall bear the losses caused thereby, and we shall not be held responsible. When you discover any abnormal situation in your account, you should immediately notify us and take corresponding measures.
Account cancellation: You have the right to apply for account cancellation according to the procedures specified on the website. After account cancellation, you will no longer be able to continue using our services, and we will process your personal information in accordance with the relevant provisions of the FaunaScan Privacy Policy, except as otherwise required by laws and regulations.
Subscription Package: We offer a variety of subscription packages for you to choose from. The specific package types, service periods, fee standards, and benefits are subject to website announcements. You can choose the appropriate package for subscription according to your own needs.
Payment of Fees: When subscribing to the service, you should pay the corresponding fees according to the fee standards of the selected package. The payment method is subject to the website's support (such as credit card, PayPal, etc.). After successful payment, you will enjoy the corresponding service within the corresponding service period.
Automatic renewal (if any): If you choose the automatic renewal function, we will automatically deduct the subscription fee for the next cycle according to the payment method you choose before the current subscription period expires, and continue the service for you. If you wish to cancel automatic renewal, you should follow the website's instructions before the current subscription period expires.
Refund Policy: For specific refund regulations, please refer to our FaunaScan Payment and Refund Policy.
User Rights:
User obligations:
Our Rights: All rights (including but not limited to copyright, trademark, patent, trade secret, and all other related rights) to all technology, software, programs, data, and other information (including but not limited to text, images, images, audio, video, charts, colors, layout design, electronic documents) involved in the FaunaScan website and services belong to us or our affiliates. Without our written permission, you are not allowed to use (including but not limited to monitoring, copying, spreading, displaying, mirroring, uploading, downloading content from our website and services through any robot, spider or other program or device).
User Rights: The intellectual property rights of pet images, videos, and other content uploaded to our platform belong to you or the original rights holder. You agree to grant us a global, non exclusive, free license to use, copy, modify, adapt, publish, translate, and disseminate the content you upload for the purpose of providing services. This license remains valid even after you cancel your account, but we can only use it in accordance with our privacy policy and these terms.
Service changes: We have the right to adjust or change the service content, functions, package types, fee standards, etc. according to the needs of business development, and will notify you through website announcements, internal messages, and other means. If you are not satisfied with the changed service, you can choose to stop using the service or apply for a refund (in accordance with relevant policies). If you continue to use the service, it will be deemed that you accept the change.
Service interruption: Due to system maintenance, upgrades, network failures, third-party service abnormalities, etc., the service may be temporarily interrupted. We will try our best to shorten the interruption time and notify you in advance through reasonable means (except for emergency situations). We are not liable for compensation for service interruption caused by the above reasons, except for those that should be borne according to legal provisions.
Service termination:
Our services are provided based on existing technology and conditions, and we will do our best to ensure the stability and accuracy of the services, but we do not make any express or implied warranties regarding the absolute stability and accuracy of the services. We are not responsible for inaccurate recognition results due to technical limitations, individual differences in pets, and other reasons.
You understand and agree that during the use of the service, there may be risk factors such as force majeure that may affect the service. Force majeure refers to objective events that are unforeseeable, insurmountable, unavoidable, and have a significant impact on one or both parties, including but not limited to natural disasters (such as floods, earthquakes, storms, etc.), government actions, wars, hacker attacks, or any other similar events. In the event of force majeure, we will do our best to take measures to minimize losses, but we are not responsible for any service interruptions or other losses caused as a result.
We are not responsible for service abnormalities or user losses caused by third-party reasons (such as network service providers, payment institutions, etc.), but we will do our best to assist users in communicating with third parties to resolve the issue.
Any information, advice or content obtained through our services is for reference only and does not constitute any commitment or guarantee from us to you. The decisions or actions taken by you based on this are at your own risk.
The establishment, implementation, interpretation, and dispute resolution of this clause shall be governed by the laws of the People's Republic of China (excluding the laws of Hong Kong, Macao Special Administrative Region, and Taiwan for the purpose of this clause).
Any disputes arising from or related to these terms shall be resolved through friendly consultation between the parties first; If no agreement can be reached through negotiation, either party has the right to bring a lawsuit to the people's court with jurisdiction over our location.
These terms constitute the entire agreement between you and us regarding the use of the services, and supersede any prior oral or written agreements between the parties regarding such matters.
If any provision in this clause is deemed invalid or unenforceable, it shall not affect the validity of other provisions.
We have the final interpretation right of this clause. If you have any questions about these terms, you can contact us through our customer service channel (contact information can be found in the FaunaScan Privacy Policy).